Information for candidates
If you need your IELTS results for UKVI purposes (Eg Citizenship or Settlement) you will need to sit your exam at a SELT centre. Please note that Bristol is not a SELT centre.
On the day of the IELTS test you MUST present the ID that you registered with. We will not accept photocopies (even if they are certified copies from a solicitor) or letters from the Home Office.
You will not be permitted to sit the exam without a valid passport or EU ID card.
You can only cancel your IELTS test if you make your cancellation request more than five weeks before your test date. There is an administrative fee of £30 for cancellations. If you cancel your test less than five weeks before your test date, you will lose the full test fee.
*Please note that if you are registering for a test date less than five weeks away, you will not be allowed to change or cancel your IELTS test without losing your full test fee.
You can transfer to another test date if you request the change more than five weeks before the test date you are registered for. You will be charged a £30 transfer fee.
Please note that if you are registering for a test date that is less than five weeks away, you will not be allowed to transfer your IELTS test without losing your full test fee.
Registration on the day of the test is at 8.45am. Candidates who are late for registration will not be allowed to take the test and will lose their test fee.
If you cannot attend the test because of a medical emergency, you must contact the IELTS office immediately. An IELTS administrator will provide you with a form which you and a medical practitioner must complete and return to the IELTS office. You must also provide an appropriately dated medical certificate as evidence (a letter from a GP, hospital or walk-in clinic) which clearly states the reason why you were unable to sit the IELTS test, and submit this together with the completed form within five working days of the missed test.
If you are unhappy with any aspect of the IELTS service you have received from the IELTS Test Centre at International House and wish to make a complaint, you can do so by sending a letter to our office detailing the problem. If you are unhappy with any aspect of the test day itself, please ask an invigilator for a candidate complaint form and fill it in before you leave the test centre.