Payment: After you book your exam on the IELTS website, you will be given a link to International House Bristol’s payment page, which will ask you to enter your card details. Please note that if you do not pay for your exam within 72 hours of booking, your entry will automatically be cancelled.
Cancellations
To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.
If a medical certificate confirming illness on the date of the test is provided via email to ielts@ihbristol.com within five working days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable, minus a 25% administration fee. All refunds will be made against the original payment method.
Transfers: If you would like to transfer your exam to a later date, you will need to contact the centre at ielts@ihbristol.com. If medical evidence is provided within 5 working days of the test date, you can request a transfer to a later exam within 3 months of the original test date, which will incur a transfer fee (25% of the original test taker fee).
If the transfer request is made within 14 days of payment, we can grant a free transfer to a later date (within 3 months of the original test date) without a transfer fee.
Exam numbers: IH Bristol will run all sessions numbers permitting. Candidates/preparation centres are informed within one week of the date should IH Bristol not be able to run a session.
Candidates with learning or physical disabilities Candidates with learning or physical disabilities need to contact IH Bristol by the closing entry date with a medical report in English (not older than 2 years) giving detailed information about their condition so that appropriate arrangements can be made. IH Bristol cannot guarantee that a special arrangement can be accommodated so please contact us for more information.
Complaints procedure: If you wish to make a complaint about anything related to your IELTS exam, you must do so on the same day. You can ask a staff member for a Complaint Form on the day of your test and return it before you leave.